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With the world's largest merchant fleet and extensive overseas territories during most of the twentieth century, the Royal Navy depended on the cruiser to defend Britain's trade routes and police the empire. In this handsomely illustrated book, the noted ship historian Norman Friedman provides insights into the cruiser's development and Britain's efforts to come to terms with the competing demands of quality and quantity. The first book to offer a comprehensive explanation of the policy background, it presents an entirely original picture of cruiser development. The book's final chapters cover post-war modernizations, plans for missile-armed ships, and the process that turned the through-deck cruiser into the Invincible-class light carrier. With detailed appendixes of ship data and extensive photos and ship plans by A.D. Baker III, Alan Raven, Paul Webb, and John Dominy, the work matches the high standards set by Friedman's book on British destroyers.

In partnership with the Dutch Reformed Translation Society, Baker Academic is proud to offer in English for the very first time all four volumes of Herman Bavinck's complete Reformed Dogmatics. This masterwork will appeal not only to scholars, students, pastors, and laity interested in Reformed theology but also to research and theological libraries. Product details Format Hardback | 3024 pages Dimensions 298 x 394 x 114.3mm | 4,649g

English Unlimited is a six-level (A1 to C1) goals-based course for adults. Centred on purposeful, real-life objectives, it prepares learners to use English independently for global communication. Through universal topics and activities, and a focus on intercultural competence as a 'fifth skill', this international coursebook helps learners become more sensitive, more effective communicators. Teaching natural, dependable language, and with CEFR goals at its core, it brings real life into the classroom and gives learners the skills and strategies to communicate confidently outside it. The 'Explore' sections provide the extra ingredients for enhancing communicative ability, from further development of speaking skills to independent learning strategies. The English Unlimited Upper Intermediate B Combo with DVD-ROM includes Coursebook Units 8 to 14 as well as the e-Portfolio and Self-Study DVD-ROM. Product details

** Grand Prize Winner of the 2017 Nautilus Book Award ** Are you struggling to deal with conflict in your life? In Negotiating the Nonnegotiable, Harvard negotiation expert Daniel Shapiro introduces a groundbreaking method to bridge the toughest divides--whether with family members, colleagues, or in the polarized world of politics. He reveals the hidden power of identity in fueling conflict, and presents a practical framework to reconcile even the most contentious situations. Field-tested around the world, the results are empowering. Product details Format Paperback | 352 pages Dimensions 137

Recipient of the 2017 Textbook & Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the United States. Customer Service Skills for Success 6e addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related to customer service. The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics. The sixth edition of Customer Service Skills for Success contains 10 chapters divided into three parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and

Darth Vader has been secretly pursuing his own agenda, but now it is time for the End of Games. As Inspector Thanoth returns with some startling information, it seems that Vader may have passed his master's tests. But even after finding favor in the eyes of the Emperor, the Dark Lord's schemes may yet prove his undoing... Plus, the killer droids Triple-Zero and Beetee wreak havoc in their own homicidal adventure! Marvel's in-depth exploration of the Dark Side of Star Wars goes from strength to strength! COLLECTING: DARTH VADER 20-25 Product details Format Paperback | 176 pages Dimensions 16